Privacy Policy

1. Introduction 

Welcome to BwinAgency (www.bwinagency.com), a service provided by BwinAgency ("we," "us," or "our"). We are dedicated to protecting your privacy and ensuring that your personal information is managed responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or utilize our services. Although our primary focus is on the Canadian market, we also adhere to the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA). 

2. Information 

We Collect To provide and continuously improve our services, we gather various types of information: Personal Information: Data such as your name, email address, phone number, and any other details you voluntarily provide. Technical Data: Information like your IP address, browser type, operating system, referring URLs, and details collected via cookies and similar tracking technologies. Usage Data: Details regarding your interactions on our platform, including pages visited, links clicked, and the time you spend on our website. 

3. How We Use Your Information 

We use the collected data for several important purposes: Service Provision: Managing your account, processing transactions, and delivering the services you request. Enhancing Our Services: Analyzing usage patterns to improve website functionality and overall user experience. Communication: Sending updates, responding to inquiries, and providing relevant information about our services. Advertising and Analytics: Optimizing our advertising efforts to ensure they are relevant and effective for your interests. Legal Compliance: Meeting legal obligations in Canada and the EEA, and safeguarding our legal rights. 

4. Legal Basis for Processing (GDPR Compliance) 

For users within the EEA, we process your personal data under the following legal bases as outlined by the GDPR: Consent: When you provide explicit consent for the processing of your data. (Note: You have the right to withdraw your consent at any time.) Contractual Necessity: When processing is essential for the performance of a contract with you. Legitimate Interests: When processing is necessary for our legitimate interests, such as service improvement, provided these interests do not override your rights. Legal Obligations: When processing is required to comply with applicable laws. 

5. Cookies and Tracking Technologies 

Our website utilizes cookies and similar technologies to enhance your browsing experience: Purpose: Cookies help us understand user preferences, improve site functionality, and deliver tailored content and advertisements. Types of Cookies: We use session cookies (which expire once you close your browser) and persistent cookies (which remain until deleted or expired). Consent Management (for EEA Users): We request your explicit consent before placing non-essential cookies on your device. You can manage your cookie preferences via our cookie consent banner. Data Security: Information gathered through cookies is stored securely and is not shared with third parties without your explicit consent. 

6. Data Sharing and Disclosure 

We may share your information with: Service Providers: Trusted third-party vendors who help us deliver our services, such as hosting providers, payment processors, and analytics services. Legal Obligations: Authorities or legal entities when required by law to comply with legal processes or obligations. 

7. International Data Transfers 

Your personal data may be transferred to and processed in countries outside your country of residence, including countries outside the EEA. In cases where personal data is transferred to a country that does not have an adequacy decision by the European Commission, we implement appropriate safeguards—such as Standard Contractual Clauses—to ensure your data is protected. 

8. Security of Your Information 

We employ robust security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to maintain high security standards, please note that no security system is entirely infallible. 

9. Your Privacy Rights 

Depending on your location, you may have certain rights regarding your personal data, including: Access: The right to request access to your personal data. Rectification: The right to request corrections to any inaccurate or incomplete data. Deletion: The right to request the deletion of your personal information, subject to certain conditions. Restriction and Objection: The right to restrict processing or object to processing under specific circumstances. For any privacy-related requests or inquiries (especially for users within the EEA), please contact us at the details provided below. 

10. Data Retention 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. The retention period depends on the nature of the data and the reason for its collection. 

11. Changes to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any significant modifications will be communicated on our website, and the effective date at the top of this policy will be updated accordingly. 

12. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
BwinAgency
Kuştepe Mahallesi, Dr. Suphi Ezgü Sokak No:4, 34387 Şişli/İstanbul
Email: support@bwinagency.com
Phone:  (0212) 441 62 62

Thank you for trusting BwinAgency with your personal information. We are committed to ensuring the security and integrity of your data as we work to serve you better.